FAQ Category: Returns & Refunds

If showing as un-dispatched please contact us immediately by phone or email. You then have 7 day ‘cooling off period’ from the date of delivery to cancel for a full refund. This will then be subject to a full refund including initial shipping price within 30 days of cancellation. It is the buyers responsibility to […]

If only part of your order has arrived check the despatched email confirmation to see what items are showing as despatched. If all items are marked as despatched and you do not have everything please contact our customer care team via email or telephone. You can also check the items despatched in the view orders […]

If you receive an incorrect item please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped with the correct item at no extra cost to you.

If your order has not been despatched and you change your mind please contact customer care to cancel the order. We will have a facility for cancelling orders on the website soon.

If you receive an item that has been damaged in transit please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped at no extra cost to you.